Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Pixel 6 and newer phones now support built-in call recording. Recordings save locally and include automatic consent alerts. You can manage retention, share audio, and record select callers. Google ...

Google is rolling out native call recording to older Pixel phones that don’t have the AI-powered Call Notes feature. The feature is now available to the Pixel 6 series and later through the Google ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...