Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Ann Ruckstuhl, senior vice president and chief marketing officer at LiveOps, a provider of cloud-based virtual call center software. "Everything can be provisioned through servers in the cloud." The ...

Aspect Software, an integrated customer engagement, workforce optimization and self-service omnichannel solution provider, will be acquired by private equity firm Vector Capital. Under the terms of ...

SAN FRANCISCO, Jan. 14, 2026 /PRNewswire/ -- Canary Technologies, the industry's leading AI-powered Guest Management System, has been recognized as the Best Voice & Call Center Software in the 2026 ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Since the start of this year, the pan-European group Project BISON has been working on a software package for real-time speech analytics across a number of languages. Led by Czech-based Phonexia, the ...

1. Decide which features you need. With annual costs ranging from $3,600 for small teams to $150,000 or more for enterprise operations, call center software is a significant investment in your future, ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...