ALEXANDRIA, Va. - Anyone who lives, works or plays on an Installation Management Command installation has an opportunity to give feedback on the services and programs they receive, thanks to a new ...

PRESIDIO OF MONTEREY, Calif. - Courteous customer service is something that can quickly change an individual's opinion and can often be more important than other factors in determining the overall ...

A powerful tool in engineering product design as well as Information Technology is what is known as the Voice of Customer (VOC) assessment [5]. While there are many different tools associated with ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...