A key factor for business success is customer service after the company completes a sale. A high level of after sales service helps with customer retention. This is especially important for small ...

SWOT is an acronym for "strengths," "weaknesses," "opportunities" and "threats," key elements in strategic planning. A SWOT analysis looks at these areas of an organization, team, department or other ...

Identify your company's competitive advantage and learn strategies to make it sustainable for long-term success.

Our understanding of the experiences the consumer has through the purchase, use, customer service and disposal of our products is making major changes in how we market. However, all of these new ...

One of the most critical assets to your eCommerce business is your customer. Without them, you’d run out of business. Customer service can make or break your brand. Around 74% of people are likely to ...