Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Derik Queen turns 21 in less than three weeks. Players his age aren’t supposed to be this good this soon. They aren't supposed to put up numbers like the ones he put up Monday night at the Smoothie ...

It’s mutualism we’ll mostly look at today. Two types of mutualism occur in animal relationships. Obligate mutualism is when both species depend on the interaction for survival. Facultative mutualism ...

An immigrant restaurant owner in New York City was mocked for her foreign accent by a cruel customer who told her to “speak good English” in a viral video. The owner of Mamali NYC, Mariam, who is from ...

In the last days before the expiration of the tenure of chairmen and councillors of the 57 local government (LGs) and local council development areas (LCDAs) which terminated with the local government ...

We may earn a commission from links on this page. The service, called Howdy, quietly launched alongside the announcement, with "10,000 hours of entertainment" already available. Roku CEO Anthony Wood ...

New research suggests that psychological richness—a life of perspective-changing experiences—may matter just as much as happiness or meaning. For centuries, scholars and scientists have defined the ...

I fly a great deal. That isn’t bragging, as anyone who has ever traveled in a post-9/11, post-COVID world knows that air travel isn’t quite the pleasure cruise it once was. That being said, there was ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...